Terms of Service
THESE TERMS OF SERVICE (“Terms of Service”) apply to Demand Experts, LLC (“Demand Experts, LLC”) and its Customer who enter into a Payment Agreement with Demand Experts, LLC whereby Demand Experts, LLC provides services to the Customer (the “Services”). Demand Experts, LLC and the Customer are also referred to herein each as a “Party” and, collectively, the “Parties”. These Terms and Conditions are material to any Payment Agreement executed among the Parties and are hereby incorporated therein; provided however, that in the absence of any Payment Agreement executed by the Parties, these Terms of Service shall govern the rights and obligations of the Parties, relating to or arising out of any Services provided to the Customer by Demand Experts, LLC.
These Terms and Conditions are subject to change from time-to-time, without notice, in Demand Experts, LLC’s sole discretion. Customer accepts these Terms of Service, as amended from time-to-time, by using the Services, even without an agreement signed by the Parties. Terms not otherwise defined herein shall have the meaning set forth in any Payment Agreement.
Last Modified: August 13th, 2025
Acceptance of the Terms of Use
These terms of use are entered into by and between You and Demand Experts, LLC ("Company," "we," or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms of Use"), govern your access to and use of www.demandexperts.com, including any content, functionality and services offered on or through www.demandexperts.com (the "Website"), whether as a guest or a registered user.
If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these terms. In that case, “you” and “your” will refer to that organization.
Please read the Terms of Use carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at www.demandexperts.com/privacy-policy, incorporated herein by reference.
If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website. This Website is offered and available to users who are 13 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
Changes to the Terms of Use
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter.
Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
SMS Consent and Communication
By opting in to receive SMS messages from Demand Experts, LLC, you consent to receive text messages related to customer service updates and appointment reminders. Your phone number and any information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Example SMS Message:
"Hello! Thank you for contacting Demand Experts, LLC. How can we help you? Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service."
Opt-in Message:
"Thank you for opting into SMS messages from Demand Experts, LLC. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary."
Opt-Out Message:
"Thank you for opting out of SMS messages from Demand Experts, LLC. To opt back in at any time, reply START. You will not receive any further SMS communication."
Help Message:
"Thank you for contacting Demand Experts, LLC. For immediate assistance, please contact us at (646) 624-0712 or visit www.demandexperts.com."
License granted by Company
Company gives you a personal, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Company as part of the Services provided to you by Company. Please note that you may use this software for internal business purposes only, and only in the manner permitted by the Terms. You may not license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the content provided by or on behalf of Company through the Services (the content) in any way, except as permitted by the Terms.
Accessing the Website and Account Security
We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
You are responsible for both:
To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.
Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:
You must not:
You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
If you wish to make any use of material on the Website other than that set out in this section, please address your request to: team@demandexperts.com.
If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.
Ownership
The Site, Services and Company Content are protected by copyright, trademark, and other laws of the United States and foreign countries. Except as expressly provided in these Terms, Company and its licensors exclusively own all right, title and interest in and to the Site, Services and Company Content, including all associated intellectual property rights. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Services or Company Content. Company claims no ownership interest in any Third Party Materials and expressly disclaims any liability concerning those materials.
Trademarks
The Company name, the terms Demand Experts, LLC, and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
Prohibited Uses
You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:
Additionally, you agree not to:
User Contributions
The Website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Website.
All User Contributions must comply with the Content Standards set out in these Terms of Use.
Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.
You represent and warrant that:
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness.
We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website.
Monitoring and Enforcement; Termination
We have the right to:
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website.
YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES during or as a result of its investigations and from any actions taken as a consequence of investigations by either such parties or law enforcement authorities.
However, we do not undertake to review material before it is posted on the Website and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party.
Content Standards
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:
Copyright Infringement
By using this website, you agree to respect the intellectual property rights of others. If you believe that your copyright-protected work has been copied in a way that constitutes copyright infringement, please provide the following information to our Copyright Agent:
Our Copyright Agent can be reached at team@demandexperts.com. Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed. We will remove the infringing material as soon as possible once we have received proper notice. We may also terminate the accounts of users who repeatedly infringe the copyright rights of others.
Reliance on Information Posted
The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk.
This Website may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company.
Service Delivery and Client Responsibility
Demand Experts, LLC will deliver all services and deliverables as outlined in the applicable Purchase Agreement, Statement of Work, or Payment Agreement, regardless of whether the Client chooses to use, publish, implement, or otherwise act upon such deliverables. Delivery may occur via email, shared file storage, website upload, or other reasonable method as determined by Demand Experts, LLC.
For the avoidance of doubt, Demand Experts, LLC’s obligation is fully satisfied upon delivery of the agreed-upon services or deliverables, and the Client’s obligation to pay all associated fees is not contingent upon the Client’s use, publication, implementation, or perceived benefit of such deliverables. This includes, but is not limited to, scenarios where third parties engaged by the Client (such as a web developer, website administrator, or IT representative) fail to implement, install, or make live any scripts, code, files, or other deliverables provided by Demand Experts, LLC. Any such failure by the Client or their representatives shall not be deemed non-delivery or non-performance by Demand Experts, LLC.
Payment Obligations
The Client’s obligation to pay for any Renewal Term is not contingent upon actual usage of the Services during that term. Client acknowledges that Deliverables may be scheduled, reserved, or otherwise allocated in advance and that any non-use by Client does not relieve Client from payment obligations. Any failure by Client to implement or deploy Deliverables shall not be deemed non-delivery or non-performance by Demand Experts, LLC.
Chargeback Policy and Administrative Fee
By entering into this agreement, the client acknowledges and agrees that all payments made are non-refundable and not subject to proration. The client further waives any right to initiate a chargeback with their credit card issuer or payment processor.
In the event that a chargeback is submitted in violation of this agreement, the client shall be responsible for a one-time administrative fee equal to 25% of the total contract value. This fee is assessed to cover the costs associated with allocating personnel and legal resources required to respond to the dispute. This administrative fee will be invoiced immediately and is payable upon receipt, regardless of the outcome of the chargeback process.
No Price Accuracy Guaranteed
Although Company attempts to ensure the integrity and accuracy of the Website, it makes no guarantees whatsoever as to the correctness or accuracy of the Website (e.g., the pricing of our services). It is possible that the Website could include inaccuracies or errors, and that unauthorized additions, deletions, and alterations could be made to the Website by third parties. In the event that an inaccuracy arises, please inform Company so that it can be corrected. Information contained on the Website may be changed or updated without notice.
Termination
Without limiting other remedies, Company may at any time suspend, terminate, or refuse to provide you with access to the Site or Services. In addition, Company may notify authorities or take any actions it deems appropriate, without notice to you, if Company suspects or determines, in its own discretion, that you may have or there is a significant risk that you have:
(i) failed to comply with any provision of these Terms of Use or any policies or rules established by Company; or
(ii) engaged in actions relating to or in the course of using the Site or Services that may be illegal or cause liability, harm, embarrassment, harassment, abuse, or disruption for you, Company users, Company, or any other third parties or the Site or Services.
Without limiting any other terms of these Terms and Conditions, you may stop using the Site and Services at any time.
After any termination, you understand and acknowledge that we will have no further obligation to provide the Site or Services and all licenses and other rights granted to you by these Terms and Conditions will immediately cease. Company will not be liable to you or any third party for termination of the Site or Services or termination of your use of either.
Any suspension, termination, or cancellation will not affect your obligations to Company under these Terms of Use (including, without limitation, proprietary rights and ownership, indemnification, and limitation of liability), which by their sense and context are intended to survive such suspension, termination, or cancellation.
If you enter into a contract with Company for Services, your contract is for the minimum of one year. You do not have the right to terminate for convenience unless you pay the remainder of the fees due under the current term of the agreement.
Renewals
All contracts will automatically renew at the end of each term unless either party provides verbal and written notice of non-renewal at least 30 days prior to the end of the current term. The Terms of Use will continue to apply during any renewal period.
Renewal by Continued Performance
If the Client continues to access, use, accept, or benefit from any Services, Deliverables, or other work product provided by Demand Experts, LLC after the expiration of the then-current Term, such continued use shall constitute the Client’s binding agreement to renew this Agreement for a Renewal Term on the same terms and conditions (including fees), unless otherwise agreed in writing.
No Early Termination; No Refunds
Customer cannot cancel the Contractual Agreement during the Term in effect. Demand Experts, LLC does not provide refunds if Customer decides to stop using the Service before the end of the Term.
Disclaimer of Warranties
YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Limitation on Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES.
Governing Law and Jurisdiction
All matters relating to the Website and these Terms of Use shall be governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of or related to these Terms of Use or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of New York.
Arbitration
At Company's sole discretion, it may require You to submit any disputes arising from these Terms of Use or use of the Website to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying New York law.
Entire Agreement
The Terms of Use, our Privacy Policy, and Terms of Sale constitute the sole and entire agreement between you and Demand Experts, LLC with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
Your Comments and Concerns
This website is operated by:
Demand Experts, LLC
3500 S Dupont Hwy
Dover, Delaware 19901
Phone: (646) 624-0712 Email: team@demandexperts.com
All notices of copyright infringement claims should be sent to the copyright agent at team@demandexperts.com in the manner and by the means set forth herein. All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: team@demandexperts.com.